Pienso EULA
Pursuant to the applicable SOW (as defined
below), Customer (as defined in the Master Services Agreement with Lydonia
Technologies, LLC (the MSA )) has purchased a license to access the Pienso
Platform (as defined below) created by Pienso, Inc. ( Pienso ), and distributed
by Lydonia Technologies, LLC on Pienso s behalf. This
End User License Agreement (this EULA ) specifies the terms under which
Customer may access and use the Pienso Platform.
Please read this EULA and the Data
Processing Agreement attached as Exhibit A (the DPA ) carefully before
accessing and using the Pienso Platform.
BY ACCESSING AND USING THE PIENSO PLATFORM, CUSTOMER ACKNOWLEDGES THAT
CUSTOMER HAS READ, UNDERSTANDS, AND AGREES TO BE LEGALLY BOUND BY THE TERMS AND
CONDITIONS OF THIS EULA AND DPA. IF CUSTOMER DOES NOT AGREE TO THIS EULA OR THE
DPA, CUSTOMER MAY NOT ACCESS OR USE THE PIENSO PLATFORM OR ANY PORTION THEREOF
UNDER ANY CIRCUMSTANCES.
1. Definitions.
Action means any claim, action, cause of
action, demand, lawsuit, arbitration, inquiry, audit, notice of violation,
proceeding, litigation, citation, summons, subpoena, or investigation of any
nature, civil, criminal, administrative, regulatory, or other, whether at law,
in equity, or otherwise.
Authorized User means Customer's
employees, consultants, contractors, and agents (i) who are authorized by
Customer to access and use the Pienso Platform under the rights granted to
Customer pursuant to this EULA and (ii) for whom access to the Pienso Platform
has been purchased hereunder.
Destructive Elements means computer
code, programs, or programming devices that are intentionally designed to
disrupt, modify, access, delete, damage, deactivate, disable, harm, or
otherwise impede in any manner, including aesthetic disruptions or distortions,
the operation of the Platform or any
other associated software, firmware, hardware, computer system, or network
(including, without limitation, Trojan horses, viruses, worms, time
bombs, time locks, devices, traps, access codes, or drop dead or
trap door devices) or any other harmful, malicious, or hidden procedures,
routines or mechanisms that would cause the Pienso Platform to cease
functioning or to damage or corrupt data, storage media, programs, equipment,
or communications, or otherwise interfere with the operations of the Pienso
Platform.
Documentation means the user guide,
materials and description of the functionality and features of the Pienso
Platform that is made publicly available at pienso.com or made available to
Customer directly.
Intellectual Property Rights means any
and all registered and unregistered rights granted, applied for, or otherwise
now or hereafter in existence under or related to any patent, copyright,
trademark, trade secret, database protection, or other intellectual property
rights Laws, and all similar or equivalent rights or forms of protection, in
any part of the world.
Law means any statute, law, ordinance,
regulation, rule, code, order, constitution, treaty, common law, judgment,
decree, or other requirement of any federal, state, local, or foreign
government or political subdivision thereof, or any arbitrator, court, or
tribunal of competent jurisdiction. Losses means any
and all losses, damages, deficiencies, claims, actions, judgments, settlements,
interest, awards, penalties, fines, costs, or expenses of whatever kind,
including reasonable attorneys' fees and the costs of enforcing any right to
indemnification hereunder and the cost of pursuing any insurance providers.
SOW means the order form or statement of
work placed with authorized reseller, Lydonia Technologies, LLC, and mutually
accepted by the respective parties.
Pienso Platform means a platform offered
by Pienso that is designed to provide machine learning capabilities and offers
the following features: (a) Data Ingest , which allows for the upload and
initial shaping of training data, (b) Core which allows for the use and
creation of Machine Learning models ( Models ), and (c) Deploy which provides
interfaces in which to analyze results of the Models, and allows for the Models
to be connected to external applications via application programming interfaces
( APIs ).
Prohibited Content means content that:
(i) is illegal under applicable Law; (ii) violates any third party s
Intellectual Property Rights, including, without limitation, copyrights,
trademarks, patents, and trade secrets; (iii) contains indecent or obscene
material; (iv) contains libelous,
slanderous, or defamatory material, or material constituting an invasion of
privacy or misappropriation of publicity rights; (v) promotes unlawful or
illegal goods, services, or activities; (vi) contains false, misleading, or
deceptive statements, depictions, or sales practices; (vii) contains
Destructive Elements; or (viii) is otherwise objectionable to Pienso in Pienso s sole, but reasonable, discretion.
Term means the duration of the license
to use the Pienso Platform, as stipulated in a SOW.
2. Pienso
Platform.
(a) Subject
to and conditioned on Customer s and it s Authorized User s compliance with the
terms and conditions of this EULA, Pienso hereby grants Customer, a
non-exclusive, non-transferable right to access and to use the Pienso Platform,
solely for use by Authorized Users for Customer s internal business purposes
and in connection with developing and deploying Models to analyze Customer
Data. The total number of Authorized Users will not exceed the number set forth
in the SOW, except as expressly agreed to in writing by the parties and subject
to any appropriate adjustment of the fees payable hereunder.
(b) Customer
will have an administrative account to manage the use of the Pienso Platform
and may provide each Authorized User with a user account to access and use the
Pienso Platform.
(c) Customer
is obligated to create and maintain unique access credentials for each
Authorized User in connection with the use of the Pienso Platform under this
EULA ( Access Credentials ). Customer will keep all Access Credentials secret
and confidential. Customer will be responsible for all activities that occur
while logged into the Pienso Platform under the Access Credentials.
(d) The
Pienso Platform operates on, with, or using APIs and/or other services operated
or provided by third parties. Subject to Section 2(a), Customer may connect the
Pienso Platform with its or a third party s applications, products, services or
websites that interoperate with the Pienso Platform ( Third-Party Products ),
and Customer is responsible for: (i) acquiring Third-Party Products, (ii)
accepting and complying with the applicable terms and conditions and privacy
policy applicable to the Third-Party Products, (iii) obtaining access to
Third-Party Products from their providers, and (iv) the use of such Third-Party
Product and any data loss or other losses it may suffer as a result of using
such Third-Party Product. Pienso does not make any representations or
warranties regarding and does not support any Third-Party Products, whether or
not they are recommended by Pienso or designated by Pienso as preferred,
certified or otherwise, and shall have no liability or indemnification
obligations for any claims, losses or damages arising out of or in connection
with Customer s use of any Third-Party Product. If the provider of a
Third-Party Product(s) ceases to make the Third-Party Product(s) available for
interoperation with the Pienso Platform, Pienso does not guarantee the
continued availability of such features.
3. Ownership
and Licenses.
(a) Pienso
Platform. Pienso owns and shall retain all right, title, and interest in and
to: (i) the Pienso Platform, and all derivatives,
modifications, updates, and enhancements herein, but excluding any Models
created by Customer; and (ii) the Documentation.
(b) Models.
Customer shall own and retain all right, title, and interest to the Models;
however Customer understands and agrees that the Models will not function
independently of the Pienso Platform. For clarification purposes, Customer
acknowledges and agrees that Customer: (i) cannot use or access the Models
created under this EULA unless it has a valid agreement with Pienso; and (ii)
Models created by Customer are private by default, which means that only
Customer and its Authorized Users have access to such Models in its
environment. Pienso will not resell or reuse any private Model created by
Customer. Customer agrees that it will
not assert any claim or bring any action against Pienso or any Pienso users for
infringement or misappropriation of any Intellectual Property Rights to any
Models which are similar to, or the same as, any Models created by Customer.
(c) Customer
Data. As between the Parties, Customer will retain all right, title and
interest in and to all documents, messages, graphics, images, files, data and
other information provided by Customer and transmitted and processed through
the Pienso Platform, by Customer ( Customer Data ). Customer hereby grants to
Pienso a worldwide, royalty-free, fully sublicensable, non-exclusive license to
use and display the Customer Data solely for the purposes of providing the
Pienso Platform to Customer and fulfilling its obligations. Customer
will be solely responsible for the accuracy, quality and legality of Customer
Data, the means by which Customer acquired the Customer Data, and Customer s
use of Customer Data.
(d) Usage
Data. Pienso will compile (i) data, metrics,
statistics and other information related to the performance, operation and
Customer s use of the Pienso Platform, and (ii) data related to identifiable
users usage of features and functionality within the Pienso Platform. Clauses
(i) and (ii) are collectively referred to as Usage Data and are used for
providing Pienso Platform during the Term and during and after the Term to
create statistical analyses and for research and product development purposes.
Pienso will own and retain all right, title, and interest in and to the Usage
Data and may use Usage Data during and after the Term for the purposes of
implementing, operating, maintaining and improving the Pienso Platform and
fulfilling its obligations hereunder. Customer acknowledges and agrees that
Pienso will use Usage Data (during and after the Term) for the purposes of
implementing, maintaining and improving the Pienso Platform and fulfilling its
obligations under this EULA. Pienso will treat Usage Data as Confidential.
(e) Feedback. If Customer or any of its employees,
contractors or agents sends or transmits any communications or materials to
Pienso by mail, email, telephone, or otherwise, suggesting or recommending
changes to the Pienso Platform, including without limitation, new features or
functionality relating thereto, or any comments, questions, suggestions, or the
like ( Feedback ), Pienso is free to use such Feedback irrespective of any
other obligation or limitation between the Parties governing such Feedback. Customer
hereby assigns to Pienso on Customer's behalf, and on behalf of its employees,
contractors and/or agents, all right, title, and interest in, and Pienso is
free to use, without any attribution or compensation to any party, any ideas,
know-how, concepts, techniques, or other Intellectual Property Rights contained
in the Feedback, for any purpose whatsoever, although Provider is not required
to use any Feedback.
(f) Marks.
During the term of this EULA, Customer grants to Pienso the right to use
Customer s trade names, trademarks or logos (collectively, the Marks ), solely
in connection with and to the extent necessary for the marketing, distribution
and support of the Pienso Platform. Such use may include use of the Marks on Pienso s website and in marketing materials. All goodwill
arising out of the use of the Marks by Pienso shall be on behalf of and shall
inure to the benefit of Customer.
(g) Pienso
may make modifications and updates to the Pienso Platform and the Documentation
from time to time during the term of the EULA, provided that such modifications
and updates shall not result in a material degradation of the functionality,
performance, availability, security, or stability of the Pienso Platform.
(h) Reservation
of Rights. Pienso reserves all rights not expressly granted to Customer in this
EULA. Except for the limited rights and licenses expressly granted under this
EULA, nothing in this EULA grants, by implication, waiver, estoppel, or
otherwise, to Customer or any third party any Intellectual Property Rights or
other right, title, or interest in or to the Pienso Platform, Documentation, or
Pienso s Marks.
4. Compliance
with Laws; Restrictions.
(a) Customer
shall not use the Pienso Platform for any purposes beyond the scope of the
access granted in this EULA. Other than expressly permitted in this EULA,
Customer and any third party shall not, directly or indirectly cause or permit
others to: (i) interfere or attempt to interfere with the proper working of the
Pienso Platform or any other user s use of the Pienso Platform, including
through abuse of server capacity; (ii) use the Pienso Platform for any
fraudulent or unlawful purpose; (iii) reverse engineer, decompile, disassemble
or otherwise attempt to discover the source code, object code or underlying
structure, ideas or algorithms of the Pienso Platform or any software or data
related to the Pienso Platform; (iv) copy, alter, modify, or create derivative
works of the Pienso Platform or any software, source code, object code or
underlying structure, or Documentation, or otherwise use the Pienso Platform in
any way that violates the use restrictions contained in this EULA, including:
building any products or services that are competitive to the Pienso Platform;
or using features, or functions similar to those of the Pienso Platform; (v)
sell, rent, lease, distribute, pledge, assign, or otherwise transfer or
encumber rights to the Pienso Platform; (vi) remove or otherwise alter any
proprietary notices or labels from the Pienso Platform or the Documentation or
any portion thereof; (vii) bypass any measures Pienso may use to prevent or
restrict access to the Pienso Platform (or other accounts, computer systems or
networks connected to the Pienso Platform); (viii) scan or test for
vulnerability of the Pienso Platform or related products and services without Pienso s prior written consent; (ix) use the Pienso
Platform or Documentation in any manner or for any purpose that infringes,
misappropriates, or otherwise violates any intellectual property right or other
right of any person or that violates any
applicable Law, or a third party s proprietary or contractual rights; or (x)
introduce, post, or upload to the Pienso Platform any Prohibited Content.
(b) Customer
acknowledges and agrees that Customer does not have the right to use the Pienso
Platform for the benefit of third parties, including as service bureau,
time-sharing or managed Pienso arrangement. Customer shall not permit Pienso
competitors or individuals acting on behalf of a Pienso competitor, to access
the Pienso Platform. The Pienso Platform may not be accessed for any
benchmarking, comparative or competitive purposes.
(c) Notwithstanding
anything to the contrary in this EULA, Pienso may temporarily suspend
Customer's and any Authorized User's access to any portion or all of the Pienso
Platform if: (i) Pienso reasonably determines that
(A) there is a threat or attack on the Pienso Platform; (B) Customer's or any
Authorized User's use of the Pienso Platform disrupts or poses a security risk
to the Pienso Platform or to any other Customer or vendor of Pienso; (C)
Customer, or any Authorized User, is using the Pienso Platform for fraudulent
or illegal activities; (D) subject to applicable Law, Customer has ceased to
continue its business in the ordinary course, made an assignment for the
benefit of creditors or similar disposition of its assets, or become the
subject of any bankruptcy, reorganization, liquidation, dissolution, or similar
proceeding; or (E) Pienso's provision of the Pienso
Platform to Customer or any Authorized User is prohibited by applicable Law;
(ii) any vendor of Pienso has suspended or terminated Pienso's
access to or use of any Third-Party Services or products required to enable
Customer to access the Pienso Platform; or (iii) for Customer s failure to pay
Fees in accordance with the applicable SOW (any such suspension described in
subclause (i), (ii), or (iii), a Service Suspension ). Pienso shall use
reasonable efforts to provide written notice of any Service Suspension to
Customer and to provide updates regarding resumption of access to the Pienso
Platform following any Service Suspension. Pienso shall use commercially
reasonable efforts to resume providing access to the Pienso Platform as soon as
reasonably possible after the event giving rise to the Service Suspension is
cured. Pienso will have no liability for any damage, liabilities, losses
(including any loss of data or profits), or any other consequences that
Customer or any Authorized User may incur as a result of a Service Suspension.
5. Confidentiality.
(a) In
connection with this EULA, each party (as the Disclosing Party ) may disclose
or make available Confidential Information to the other party (as the
Receiving Party ). Confidential Information means information in any form or
medium (whether oral, written, electronic, or other) that the Disclosing Party
considers confidential or proprietary, including information consisting of or
relating to the Disclosing Party's technology, trade secrets, know-how,
business operations, plans, strategies, customers, and pricing, and information
with respect to which the Disclosing Party has contractual or other
confidentiality obligations, in each case whether or not marked, designated, or
otherwise identified as confidential .
During the Term of this Agreement, and for a period of three (3) years
following the expiration or termination of this Agreement, the Receiving Party
shall maintain the confidentiality of the Confidential Information using at
least the same degree of care that such party uses to protect its own
Confidential Information of a similar nature, which shall be no less than
reasonable care. Neither party will use or disclose any Confidential
Information except as specifically contemplated herein, or other than to its
employees, contractors or agents who need to know the Confidential Information
for its performance of this Agreement and such employees, contractors or agents
are bound by confidentiality obligations substantially similar to these herein.
The Receiving Party shall ensure its employees , contractors and agents
compliance with these confidentiality obligations and shall be responsible and
liable for its employees , contractors and agents breach of these
confidentiality obligations.
(b) Confidential
Information does not include information that: (i) has been independently
developed by the Receiving Party without use of or access to the Disclosing
Party's Confidential Information; (ii) has become publicly known through no
breach of this Section 5 by the Receiving Party; (iii) has been rightfully
received by the Receiving Party, without obligation of confidentiality, from a
third party authorized to make such disclosure; (iv) has been approved for
release in writing by the Disclosing Party; or (v) was known by the Receiving
Party without obligation of confidentiality prior to receipt from the
Disclosing Party. The disclosure by the Receiving Party of the Confidential
Information will not be considered a breach of this section to the extent that
such Confidential Information is required to be disclosed by a competent legal
or governmental authority, provided that the Receiving Party gives the
Disclosing Party prompt written notice of such requirement prior to disclosure,
assists in obtaining an order to protect the information from public disclosure
(if legally permissible) and will only disclose that portion of Confidential
Information that is legally required to be disclosed.
(c) The
Parties acknowledge that any breach of this section may cause irreparable
damage to the Disclosing Party, for which monetary damages will not provide
adequate compensation. In addition to any other remedy available at Law or in
equity, the Disclosing Party is entitled to seek specific performance and
injunctive or other equitable relief against a breach or threatened breach of
this section.
6. Security;
Privacy.
(a) Subject
to the terms of this EULA, Pienso will maintain commercially reasonable data
security protections, including appropriate technical and organizational
measures designed to ensure the security, privacy and confidentiality of
Customer Data, and to protect the Pienso Platform from any unauthorized access
or use. Pienso will also use industry standard technology designed to prevent
the introduction of viruses or malicious code into the Pienso Platform.
Customer will implement and maintain up-to-date and industry standard security
measures with respect to its personnel, to protect the Pienso Platform from any
unauthorized access or use, and to prevent the introduction of viruses or
malicious code into the Pienso Platform.
(b) The
DPA attached hereto as Exhibit A is hereby incorporated into the EULA by
reference with respect to the Processing of such Personal Data.
(c) Pienso
reserves the right to update the DPA, and any privacy and data security
policies and measures referenced in the EULA during the term of this EULA. Pienso s updates to these policies will not result in a
material degradation of the security, integrity, availability, or stability of
the Pienso Platform.
7. Representations,
Warranties, and Covenants.
(a) Customer
represents and warrants that: (i) it has the full right, power and authority to
enter into this EULA; (ii) this EULA is a valid and binding obligation of
Customer; (iii) it shall comply with all Laws applicable to its respective
obligations under this EULA; (iv) it has obtained and will maintain all
necessary licenses, authorizations, approvals and consents to use, transmit and
process Customer Data through the Pienso Platform so that, as received by
Pienso and processed in accordance with this EULA, the Customer Data does not
and will not infringe, misappropriate, or otherwise violate any Intellectual
Property Rights, or any privacy or other rights of any third party or violate
any applicable Law; and (v) Pienso is authorized to perform any transactions
initiated through instructions given to Pienso and Customer understands that
such transactions may contain personal data, and may be transmitted across
international borders.
(b) Customer
acknowledges and agrees that Customer has and will retain sole responsibility
for: (a) all Customer Data, including its content and use; (b) all information,
instructions, and materials provided by or on behalf of Customer or any
Authorized User in connection with the Pienso Platform; (c) Customer's
information technology infrastructure, including computers, software,
databases, electronic systems (including database management systems), and
networks, whether operated directly by Customer or through the use of
third-party services ( Customer Systems ); (d) the security and use of
Customer's and its Authorized Users' Access Credentials; and (e) all access to
and use of the Pienso Platform directly or indirectly by or through the
Customer Systems or its or its Authorized Users' Access Credentials, with or
without Customer's knowledge or consent, including all results obtained from,
and all conclusions, decisions, and actions based on, such access or use.
(c) Pienso
Warranties; Disclaimer of Warranties.
(i) PIENSO
REPRESENTS AND WARRANTS THAT DURING THE TERM, THE PIENSO PLATFORM WILL
MATERIALLY CONFORM TO THE DOCUMENTATION.
(ii)
THE PIENSO PLATFORM AND THE SERVICES ARE PROVIDED AS IS AND EXCEPT FOR THE
LIMITED WARRANTY IN SECTION 8(c)(i), PROVIDER HEREBY DISCLAIMS ALL WARRANTIES,
WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. PROVIDER SPECIFICALLY
DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ALL WARRANTIES ARISING FROM COURSE OF
DEALING, USAGE, OR TRADE PRACTICE. PIENSO DOES NOT WARRANT THAT THE PIENSO
PLATFORM WILL FUNCTION ERROR-FREE OR UNINTERRUPTED, OR THAT IT WILL MEET
CUSTOMER S REQUIREMENTS. PIENSO IS NOT RESPONSIBLE FOR ANY ISSUES RELATED TO
THE PERFORMANCE, OPERATION OR SECURITY OF THE PIENSO PLATFORM TO THE EXTENT
ARISING FROM CUSTOMER S ACTIONS, CUSTOMER DATA, THIRD PARTY PRODUCTS, THIRD-PARTY
APPLICATIONS OR SERVICES PROVIDED BY THIRD PARTIES.
(iii) IN
THE EVENT THAT CUSTOMER NOTIFIES PIENSO OF A FAILURE OF THE PIENSO PLATFORM TO
CONFORM TO THE LIMITED WARRANTY UNDER 8(c)(i), CUSTOMER S SOLE AND EXCLUSIVE
REMEDY SHALL BE FOR PIENSO TO CORRECT THE NONCONFORMANCE WITHIN THIRTY (30)
DAYS FROM THE DATE PIENSO RECEIVES WRITTEN NOTICE OF SUCH NON-CONFORMANCE. IF
PIENSO CANNOT SUBSTANTIALLY FIX THE NON-CONFORMANCE IN A COMMERCIALLY
REASONABLE MANNER, CUSTOMER MAY TERMINATE THE EULA AND PIENSO WILL ISSUE A
REFUND FOR ANY UNUSED, PRE-PAID FEES FOLLOWING THE EFFECTIVE DATE OF THE
TERMINATION.
(iv) THE
PARTIES AGREE THAT IN USING THE PIENSO PLATFORM, SENSITIVE INFORMATION MAY
TRAVEL THROUGH THIRD PARTY INFRASTRUCTURES OR THIRD-PARTY PRODUCTS, WHICH ARE
NOT UNDER PIENSO'S CONTROL. PIENSO EXPRESSLY DISCLAIMS ANY WARRANTIES RELATED
TO THE THIRD-PARTY INFRASTRUCTURES OR THIRD-PARTY PRODUCTS.
(v) CUSTOMER
ACKNOWLEDGES THAT PIENSO DOES NOT HAVE VISIBILITY OR ACCESS TO THE CUSTOMER
DATA AND HAS NO LIABILITY RELATED TO THE CUSTOMER DATA OR THE MODELS OR
CUSTOMER S USE OF THE CUSTOMER DATA ON THE PIENSO PLATFORM.
8. Limitation
of Liability.
(a) IN
NO EVENT WILL PIENSO OR ITS AFFILIATES BE LIABLE FOR ANY (a) SPECIAL, INDIRECT,
INCIDENTAL, CONSEQUENTIAL, PUNITIVE, RELIANCE, ENHANCED OR EXEMPLARY DAMAGES
(b) INCREASED COSTS, DIMINUTION IN VALUE OR LOST BUSINESS, PRODUCTION,
REVENUES, OR PROFITS; (c) LOSS OF GOODWILL OR REPUTATION; (d) USE, INABILITY TO
USE, LOSS, INTERRUPTION, DELAY, OR RECOVERY OF ANY DATA, OR BREACH OF DATA OR
SYSTEM SECURITY; OR (e) COST OF REPLACEMENT GOODS OR SERVICES, IN EACH CASE
REGARDLESS OF WHETHER CUSTOMER WAS ADVISED OF THE POSSIBILITY OF SUCH LOSSES OR
DAMAGES OR SUCH LOSSES OR DAMAGES WERE OTHERWISE FORESEEABLE, EVEN IF SUCH
PARTY OR ITS AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES.
(b) IN
NO EVENT WILL PIENSO S OR ITS AFFILIATES TOTAL LIABILITY TO CUSTOMER FOR ANY
DAMAGES, LOSSES, AND CAUSES OF ACTION ARISING OUT OF OR RELATING TO THIS EULA
(WHETHER IN CONTRACT OR TORT, INCLUDING NEGLIGENCE, WARRANTY, OR OTHERWISE)
EXCEED IN THE AGGREGATE THE AMOUNTS PAID OR PAYABLE IN THE TWELVE (12) MONTHS
IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH LIABILITY.
9. Indemnification.
(a) Indemnification
by Customer. Customer shall defend, indemnify, and hold harmless Pienso and its
affiliates and their respective officers, directors, employees, and agents and
their permitted successors and assigns (the Pienso Indemnitees ), from and against
all Losses resulting from any Action by an unaffiliated third-party brought
against Pienso Indemnitee which arises out of: (i) the Models created by
Customer, including any Action related to the Models infringing or
misappropriating any third party Intellectual Property Rights, proprietary
rights or otherwise violating any third-party rights or any applicable Law;
(ii) any representations, warranties, guarantees, or other acts or omissions
made by or on behalf of Customer relating to the Pienso Platform other than as
set forth in this EULA; (iii) any Customer Data, including any Action related
to the Customer Data infringing or misappropriating such third party s
Intellectual Property Rights, proprietary rights or violating any applicable
Law; or (iv) any use of the Pienso Platform in violation of this EULA or
applicable Law.
10. Term;
Termination.
(a) This
EULA will take effect on the effective date set forth in the applicable SOW or
the first day that Customer is provided with access to the Pienso Platform,
whichever comes first, and shall remain in force for so long as the Pienso
Platform is provided to Customer pursuant to this EULA and the applicable SOW
(and any renewal of the SOW) (the Term ), unless terminated earlier in
accordance with this EULA or the MSA. A termination of this EULA will result in
the termination of all SOWs related to the Pienso Platform in place as of the
effective date of the termination; provided, however, that the termination or
modification of a single SOW will not result in the termination or modification
of this EULA.
(b) Either
Party may terminate the EULA or any SOW: (i) upon written notice if the other
Party materially breaches the EULA and such breach remains uncured 30 days
after the non-breaching party provides the breaching party with written notice
of such breach; or (ii) immediately upon written notice to the other Party if
the other party: (x) becomes insolvent or is generally unable to pay, or fails
to pay, its debts as they become due; (y) files, or has filed against it, a
petition for voluntary or involuntary bankruptcy or otherwise becomes subject,
voluntarily or involuntarily, to any proceeding under any domestic or foreign
bankruptcy or insolvency Law; (iii) makes or seeks to make a general assignment
for the benefit of its creditors; or (z) applies for or has appointed a
receiver, trustee, custodian, or similar agent appointed by order of any court
of competent jurisdiction to take charge of or sell any material portion of its
property or business; or (iii) upon the other party s dissolution or ceasing to
do business.
(c) Survival.
Sections 3 (Ownership and Licenses), 4 (Compliance with Laws; Restrictions), 5
(Confidentiality), 7 (Representations and Warranties), 8 (Limitation of
Liability), 9 (Indemnification), 10(c)
(Survival), 11 (Assignment; Change of Control), 12 (Governing Law and
Jurisdiction), 13 (Arbitration), 14 (Export Compliance), and any accrued rights
to payment will survive any expiration or termination of this EULA.
(d) Upon
termination or expiration of this EULA, all licensed rights granted under this
EULA will immediately cease to exist, and Customer will immediately cease all
its and Authorized User s use of the Pienso Platform, Models, and immediately
remove any links to the Pienso Platform.
11. Assignment;
Change of Control.
Customer may not assign this EULA or any,
interest, or benefit under this EULA without the prior written consent of
Pienso. Any assignment that violates the terms of this section shall be null
and void. Subject to the foregoing, this EULA and any applicable SOW shall be
fully binding upon, inure to the benefit of and be enforceable by the Parties
and their respective successors and assigns.
12. Governing
Law and Jurisdiction.
This EULA shall be governed by the Laws of
the State of Delaware and the Parties agree to submit to the exclusive
jurisdiction of, and venue in the courts of Arlington County, Virginia excluding
its choice of law provisions. Notwithstanding Section 13 (Arbitration), each
party shall have the right to pursue injunctive or other equitable relief at
any time from a court of competent jurisdiction.
13. Arbitration.
Should a dispute arise under this EULA,
the parties shall engage in good faith, informal dispute resolution for a
period of thirty (30) days. The party claiming the dispute will deliver written
notice to the other party. Within five (5) business days of receipt of such
notice, the parties shall commence good faith discussions. Except to the extent
necessary to prevent irreparable harm or to preserve rights or remedies,
neither party will initiate arbitration or litigation until thirty (30) days
after the first day of such written notice. Should the parties fail to resolve
such dispute informally, they shall thereafter engage in binding arbitration
conducted in accordance with the then-current Commercial Dispute Rules of JAMS/Endispute ( JAMS ) strictly in accordance with the terms of
this EULA and the substantive Law of the State of Virginia and the United
States under the following conditions: (i) the arbitration shall be held at the
office of JAMS located in Arlington County, VA; (ii), it will be conducted by
one arbitrator; (iii) it will be conducted in accordance with JAMS Optional
Expedited Arbitration Procedures; and (iv) the binding arbitration shall be at
the Parties joint and equal expense, with reasonable attorneys fees and costs
awarded to the prevailing Party upon conclusion.
14. Export
Compliance.
The Pienso Platform and derivatives
thereof are subject to export controls and sanctions Laws of the United States
and other jurisdictions (the Export Controls ). The parties will comply with
all applicable Export Controls. Customer or its Authorized Users will not
access or use the Pienso Platform in any manner that would cause any party to
violate any Export Controls, including access or use the Pienso Platform in a
U.S.-embargoed country or region, or process any data or use the Pienso
Platform for any prohibited end use (e.g., nuclear, chemical, or biological
weapons proliferation, or missile-development purposes).
15. Anti-Corruption.
Neither party has received or been offered
any illegal or improper bribe, kickback, payment, gift, or thing of value from
an employee or agent of the other party in connection with this EULA.
Reasonable gifts and entertainment provided in the ordinary course of business
do not violate the above restriction.
16. Miscellaneous.
(a) Independent
Contractors. Pienso is an independent contractor, and is not an agent,
representative, employer, or employee of Customer.
(b) Entire
EULA. The Parties agree that this EULA and the information which is
incorporated into this EULA by written reference (including the DPA, and any
reference to information contained in a URL or referenced policy, together with
the applicable SOW is the complete EULA for the Pienso Platform and supersedes
all prior contemporaneous EULAs or representations, written or oral regarding
the Pienso Platform.
(c) Order
of Precedence. In the event of any conflict between this EULA and the SOW, this
EULA will take precedence. In the event of a conflict between this EULA and the
DPA, the DPA shall take precedence.
(d) Waiver.
The waiver of any breach or default of this EULA will not constitute a waiver
of any subsequent breach or default and will not act to amend or negate the
rights of the waiving Party. If any provision contained in this EULA is
determined to be unenforceable in any respect, then such provision will be
severed, and the remaining provisions of this EULA will remain in full force
and effect. This EULA, and any Exhibits hereto, may be amended with the written
consent of both Parties.
EXHIBIT A
Pienso Data Processing Agreement
This Data Processing Addendum ( DPA ) is
incorporated into and is part of the End User License Agreement for the Pienso
Platform ( EULA ) entered by and between Customer (as defined in the Master
Services Agreement with Lydonia Technologies, LLC (the MSA ) and Pienso, Inc.
( Pienso ). The DPA sets out the terms that apply with regard to the Processing
of Customer Personal Data (as defined below) by Pienso, on behalf of Customer,
in the course of providing the Pienso Platform to Customer. In this
DPA, each of Pienso and Customer shall be referred to as a Party , and
together as the Parties .
All capitalized terms not defined in this
DPA shall have the meaning set forth in the EULA.
1. DEFINITIONS
CCPA means the California Consumer
Privacy Act of 2018, Cal. Civ. Code 1798.100 et. seq., as amended by the
California Privacy Rights Act.
Customer Personal Data means Personal
Data, Personal Information, nonpublic personal information, or other similar
terms under Privacy Laws which Pienso received from, Processed on behalf of, or
accessed through Customer.
Privacy Laws means any and all
applicable domestic and foreign laws and regulations relating to the processing
of Personal Data including the EU s General Data Protection Regulation (GDPR)
(2016/679/EC) and the CCPA, including all law and regulations implementing or
made under them and any amendment or re-enactment of them. The terms
Controller , Personal Data , Process , Processor and Supervisory
Authority shall have the meanings given to them in the GDPR or, where
different Privacy Laws apply, as supplemented by comparable definitions in such
Privacy Laws.
Data Subject means an identified or
identifiable natural person. Where applicable, Data Subject shall be deemed as
a "Consumer" as this term is defined under the CCPA.
Information Security Policy means the
security documentation applicable to the Service purchased by Customer, as
updated from time to time, as made reasonably available to Customer by Pienso.
Personal Data Breach means a breach of
security leading to the accidental or unlawful destruction, loss, alteration,
unauthorized disclosure of, or access to, Customer Personal Data transmitted,
stored or otherwise Processed by Pienso on behalf of Customer under the EULA,
or as otherwise defined under comparable definitions in Privacy Laws.
Personnel means persons authorized by
Pienso to Process Customer Personal Data.
Sensitive Data means Personal Data that
is protected under a special legislation and requires unique treatment, such as
special categories of data , sensitive data or other materially similar
terms under applicable Privacy Laws.
Standard Contractual Clauses means the
standard contractual clauses of Commission Implementing Decision (EU) 2021/914
of 4 June 2021.
Sub-Processor means any third party
service provider engaged by Pienso that Processes Customer Personal Data on
behalf of Customer under the instruction or supervision of Pienso.
UK GDPR means the Data Protection Act
2018, as well as the GDPR as it forms part of the law of England and Wales,
Scotland and Northern Ireland by virtue of section 3 of the European Union
(Withdrawal) Act 2018 and as amended by the Data Protection, Privacy and
Electronic Communications (Amendments etc.) (EU Exit) Regulations 2019 (SI
2019/419).
2. DATA PROCESSING
a) This
DPA shall apply when Pienso Processes Customer Personal Data under or in
connection with the EULA. In this context, and for the purpose of GDPR and UK
GDPR, Customer shall be the Controller and Pienso the Processor; or Customer
the Processor and Pienso the Sub-Processor, as applicable. For the purposes of
the CCPA, Customer shall be the Business and Pienso the Service Provider, or
Customer the Service Provider and Pienso the Sub-Service Provider.
b) Pienso
shall Process Customer Personal Data solely as necessary to provide Customer
with the Pienso Platform as specified in the EULA.
c) Pienso
shall Process Customer Personal Data solely on behalf of and in accordance with
Customer s reasonable instructions. For the avoidance of doubt, Customer s
instructions for the Processing of Customer Personal Data shall comply with
Privacy Laws. Customer shall be solely responsible for securing any necessary
permissions and consents, or other applicable lawful grounds, to permit the
Processing of Customer Personal Data by Pienso pursuant to this DPA. Customer shall indemnify, defend and hold harmless Pienso
against any claim or fine arising from the failure to acquire or use the
Customer Personal Data with a legal basis or in violation of other data
protection legal requirements. If, in Pienso s
opinion, an instruction violates Privacy Laws, Pienso shall inform Customer and
shall be under no obligation to follow such instruction, until the Parties have
resolved the matter in good faith.
d) If
Pienso cannot comply with an instruction from Customer, Pienso shall promptly
inform Customer with details of the problem, and may temporarily cease all
Processing of the affected Customer Personal Data, other than storing it
securely. If the Parties cannot agree on a resolution to the issue in question
and the costs thereof, either Party may terminate the EULA with respect to the
affected Processing, and the effect of termination shall be governed by Section
12 of the EULA.
e) The
Parties agree that the Pienso Platform are not intended for the Processing of
Sensitive Data. If Customer wishes to use the Pienso Platform to Process
Sensitive Data, it must obtain Pienso s explicit
prior written consent and enter into any additional agreements as determined
and specified by Pienso.
3. RETURN AND DELETION OF PERSONAL DATA
a) Pienso
shall retain Customer Personal Data only for the duration of the EULA or as
required to perform its obligations under the EULA. Upon termination or
expiration of the EULA, Pienso shall (at Customer s election) return or to the
fullest extent technically feasible delete all Customer Personal Data in its
possession or control.
b) This
requirement shall not apply to the extent Pienso is required or allowed by
applicable law to retain some or all of the Customer Personal Data, or to
Customer Personal Data it has archived on back-up systems (e.g., in the form of
audit logs), which Customer Personal Data Pienso shall securely isolate and
protect from any further Processing, except to the extent required by
applicable law. The terms of this DPA shall continue to apply to such Customer
Personal Data.
c) Pienso
shall be allowed to maintain and use Customer Personal Data that has been
aggregated or fully anonymized.
4. COOPERATION AND ASSISTANCE
a) If
Pienso receives any requests from Data Subjects or responsible data protection
authorities relating to the Processing of Customer Personal Data under the
EULA, including requests from Data Subjects seeking to exercise their rights
under GDPR, UK GDPR, or CCPA, Pienso shall promptly redirect the request to
Customer. Pienso shall not respond to such communication directly without
Customer s prior authorization, unless legally compelled to do so. If Pienso is
required to respond to such a request, it shall promptly notify Customer and
provide Customer with a copy of the request, unless legally prohibited from
doing so. Customer shall be responsible for verifying that the requestor is the
Data Subject whose information is being sought. Pienso shall bear no
responsibility for information provided in good faith to Customer in reliance
on this subsection.
b) Upon
request, Pienso shall, taking into account the nature
of the Processing, provide reasonable assistance to Customer (including by
appropriate technical and organizational measures, insofar as this is
possible), for the fulfillment of Customer s obligation to respond to requests
for exercising Data Subject's rights, at Customer s expense.
c) If
Pienso receives a legally binding request for the disclosure of Customer
Personal Data which is subject to this DPA, Pienso shall (to the extent legally
permitted) notify Customer upon receipt of such order, demand, or request. If,
however, no such response is received from Customer within three (3) business
days (or otherwise any shorter period as dictated by the relevant law or
authority), Pienso shall be entitled to provide such information.
Notwithstanding the foregoing, Pienso shall cooperate with Customer with
respect to any action taken by it pursuant to such order, demand or request,
including ensuring that confidential treatment will be accorded to such
disclosed Customer Personal Data. Customer shall cover all costs incurred by
Pienso in connection with its provision of such assistance.
d) Upon
reasonable notice, Pienso shall provide reasonable assistance to Customer in
ensuring Customer s compliance with its obligation to carry out data protection
impact assessments or prior consultations with applicable data protection
authorities with respect to the processing of Customer Personal Data, provided,
however, that if such assistance entails material costs or expenses to Pienso,
the Parties shall first come to agreement on Customer reimbursing Pienso for
such costs and expenses.
5. REASONABLE SECURITY AND SAFEGUARDS
a) Pienso
shall implement and maintain administrative, physical and technical safeguards
designed to protect the security, confidentiality and integrity of Customer
Personal Data, including pursuant to the Pienso Information Security Policy.
Pienso shall regularly monitor its compliance with these safeguards, and not
materially decrease the overall security of the Pienso Platform during the term
of the EULA.
b) Pienso
shall audit its compliance with data protection and information security
standards on a regular basis. Such audits shall be conducted by Pienso s internal audit team or by third party auditors
engaged by Pienso, and shall result in the generation of an audit report
( Report ), which shall be considered Pienso s
confidential information. Upon Customer s written request, and subject to
obligations of confidentiality, Pienso may satisfy the requirements set out in
this section by providing Customer with a summary of the Report so that
Customer can reasonably verify Pienso s compliance
with its obligations under this DPA.
6. PIENSO PERSONNEL
a) Pienso
shall ensure that it limits access to Customer Personal Data to those Personnel
who require such access to perform the Pienso Platform and to ensure that
Personnel Process Customer Personal Data solely on behalf of Customer.
b) Pienso
shall impose appropriate contractual obligations upon its Personnel engaged in
the Processing of Customer Personal Data, including obligations regarding
confidentiality, data protection, and data security. All Pienso Personnel
engaged in the Processing of Customer Personal Data shall be informed of the
confidential nature of the Customer Personal Data, have received appropriate
training in their responsibilities, and have executed written confidentiality
agreements governing their Processing of Customer Personal Data. Pienso shall
ensure that such confidentiality agreements survive the termination of the
employment or engagement of its Personnel.
7. USE OF SUB-PROCESSORS
a) Subject
to Pienso s compliance with this DPA, Customer hereby
provides a general authorization to Pienso to appoint (and permit each
Sub-Processor appointed in accordance with this Clause to appoint) Processors
and/or Sub Processors.
b) Pienso
may continue to use those Processors and/or Sub Processors already engaged by
Pienso as at the date of this EULA, subject to Pienso, in each case as soon as
practicable, meeting the obligations set out in this Section.
c) Pienso
may at any time and without justification appoint a new Processor and/or
Sub-Processor provided that Customer is given ten (10)
days' prior notice and Customer does not legitimately object to such changes
within that timeframe. Legitimate objections must contain reasonable and
documented grounds relating to a Processor and/or Sub-Processor's
non-compliance with Privacy Laws. If Customer timely sends Pienso a written
objection notice, the parties will make a good-faith effort to resolve
Customer s objection. In the absence of a resolution, Pienso will make
commercially reasonable efforts to provide Customer with the same level of
Service, without using the New Sub-Processor to Process Customer Personal Data.
d) With
respect to each Processor and/or Sub-Processor, Pienso shall ensure that the
arrangement between Pienso and the Processor and/or Sub Processor is governed
by a written contract including terms which offer at least the same level of
protection as those set out in this EULA (including this DPA) and Privacy Laws.
e) Where
a Sub-Processor fails to fulfil its data protection obligations in connection
with the Processing of Customer Personal Data under this DPA, Pienso shall
remain fully liable to Customer for the performance of that Sub-Processor s
obligations.
f) Pienso
shall only disclose Customer Personal Data to Sub-Processors for the specific
purposes of carrying out the Pienso Platform on Pienso s
behalf. Pienso does not and will not sell or disclose Customer Personal Data to
third parties for commercial purposes.
8. CROSS-BORDER DATA TRANSFERS
Customer hereby authorizes Pienso to
transfer Customer Personal Data from the EEA or the UK, as applicable, to the
United States, solely for provision of the Pienso Platform under the EULA,
provided that (i) Pienso complies with the applicable
Standard Contractual Clauses, and (ii) in the case of a transfer of Customer
Personal Data from Pienso to a Sub-Processor located outside of the EEA or the
UK, if the Sub-Processor is bound by the Standard Contractual Clauses and/or
equivalent. The Parties agree that Modules 2 or 3 of the Standard Contractual
Clauses will govern Pienso s transfer and Processing
of Customer Personal Data, as applicable.
9. AUDIT AND DEMONSTRATION OF COMPLIANCE
a) Pienso
shall make available to Customer, upon Customer s reasonable written request,
all information necessary for Customer to demonstrate compliance with the
obligations laid down under Article 28 of the GDPR in relation to the
Processing of Customer Personal Data under this DPA by Pienso and its
Sub-Processors. Such information shall only be used by Customer to assess
compliance with the aforesaid obligations, and may not be disclosed to any
third party without Pienso s prior written approval.
As soon as the purpose of such information is met, Customer shall permanently
dispose of all copies thereof.
b) In
addition to Section 9(a), Pienso shall, upon reasonable and written notice and
subject to obligations of confidentiality, allow its data processing procedures
and documentation to be inspected, no more than once a year, by Customer (or
its designee), at Customer s expense, in order to ascertain compliance with
this DPA. Pienso shall cooperate in good faith with audit requests by providing
access to relevant knowledgeable personnel and documentation. At the request of
Pienso, Customer shall provide it with a copy of the auditor s report, and as
soon as the purpose of the audit is completed, Customer shall permanently
dispose of the audit report.
10. PERSONAL DATA BREACH MANAGEMENT AND
NOTIFICATION
a) Pienso
shall implement and maintain industry-appropriate security incident management
policies and procedures.
b) Upon
becoming aware of a Personal Data Breach affecting Customer Personal Data being
Processed by Pienso or any of Pienso s
Sub-Processors, Pienso shall, to the extent required under applicable Privacy
Laws, notify Customer without undue delay (but in no case later than
seventy-two (72) hours). Pienso s notice shall at
least: (a) describe the nature of the Personal Data Breach including where
possible, the categories and approximate number of Data Subjects concerned and
the categories and approximate number of Customer Personal Data records
concerned; (b) communicate the name and contact details of a designated officer
on Pienso s data protection team, which shall be
available to provide any additionally available information about the Personal
Data Breach; (c) describe the likely consequences of the Personal Data Breach;
(d) describe the measures taken or proposed to be taken by Pienso to address
the Personal Data Breach, including, where appropriate, measures to mitigate
its possible adverse effects. Where, and in so far as, it is not possible to
provide the information at the same time, the information shall be provided in
phases without undue further delay. In the event of a Personal Data Breach
affecting Customer Personal Data, Pienso shall take all reasonable and
appropriate actions to mitigate and, where possible, remediate the effects of
such Personal Data Breach.
11. LIMITATION OF LIABILITY
a) Any
claims brought under this DPA shall be subject to the terms and conditions of
the EULA, including the exclusions and limitations set forth in the EULA.
b) Each
Party s and all of its Affiliates liability, taken together in the aggregate,
arising out of or related to this DPA, whether in contract, tort or under any
other theory of liability, shall be subject to the Limitation of Liability
section of the EULA, and any reference in such section to the liability of a
Party means the aggregate liability of that Party and all of its Affiliates
under the EULA and all DPAs together.
12. GENERAL
a) Each
Party may with at least 45 days prior written notice to the other Party,
request in writing a modification to this DPA if the Party believes that such
modification is required as a result of a change in Privacy Laws, or a decision
of a competent authority under such laws. Pursuant to such notice, the Parties
shall make commercially reasonable efforts to accommodate such modification,
and shall not unreasonably withhold or delay agreement to the amendment.
b) In
the event of any conflict or inconsistency between certain provisions of this
DPA and the provisions of the EULA, the provisions of this DPA shall prevail
solely with respect to the Processing of Customer Personal Data.
c) In
the event of any conflict between certain provisions of this DPA and any of its
Schedules and the Standard Contractual Clauses, the Standard Contractual
Clauses shall prevail.
d) For
the avoidance of doubt, execution of this DPA shall be deemed to constitute
execution and acceptance of the Standard Contractual Clauses incorporated
herein.
e) This
DPA shall commence and become legally binding on the earlier of (i) the date of
its execution, (ii) the effective date of the EULA to which it relates, or
(iii) the initiation of Pienso s Processing of
Customer Personal Data on behalf of Customer; and will continue until the EULA
expires or is terminated.