Case Study
National Home Services Company
Introduction
Standardizing Invoice Processing Across Brands to Drive Efficiency & Improve Cash Flow Visibility
A home-services company operating multiple brands across the country previously managed invoices manually at the brand level. Only a few brands leveraged a corporate shared services team, creating fragmented processes, limited cashflow visibility, and operational bottlenecks. The company sought to standardize workflows, increase efficiency, and free employees for higher-value work while maintaining strong financial oversight.
Challenges
- Manual invoice processing at the brand level caused inefficiencies and inconsistencies
- Limited use of a corporate shared services team led to fragmented cashflow visibility
- Each invoice required review before posting, creating delays.
- Employees spent time on routine processing rather than high-value tasks
Approach
The company partnered with Lydonia to centralize and optimize invoice processing across all brands.
Steps included:
- Centralizing all brands under a shared services model to improve consistency.
- Streamlining and standardizing workflows to reduce bottlenecks and simplify approvals.
- Introducing AI-driven automation to enhance straight-through processing while maintaining oversight.
- Reallocating employees to higher-value tasks, allowing employees to focus on strategic priorities.
- Ongoing monitoring and optimization to continuously improve efficiency and cashflow visibility.
Results
- $8M in cost savings over 5 years
- 85% Straight-Through-Processing
- 80,000 labor hours saved annually across all brands.
- 15 FTEs reallocated to higher-value work.
- Company-wide process standardization.
- Improved visibility and reliability of cash flow data.
